Welcome to Trusted Medicare’s website. These Terms & Conditions set out the rules for using our website, ordering, and purchasing products. By accessing or using our website, or purchasing products, you agree to comply with these Terms and our Privacy & Cookie Policy. If you do not agree, please do not use our website or place an order.
2. B2B Sales and Eligibility
Professional Use Only – Products are supplied exclusively to qualified professionals and registered businesses.
By placing an order, you confirm that:
You are a registered business or qualified aesthetic practitioner.
You have the necessary training and professional competence to safely use these products.
Products will not be supplied, administered, or resold to unqualified individuals.
We reserve the right to refuse orders that do not meet these criteria.
3. Ordering and Payment
Orders can be placed via your account or as a guest.
Orders are accepted once payment is received and confirmed; an acknowledgment email does not constitute acceptance.
You must provide accurate, complete, and up-to-date information. Failure may result in order refusal.
Ownership of products transfers after full payment.
4. Product Information & Authenticity
All products are sourced from reputable manufacturers or authorised distributors.
Images, colours, and packaging shown on the website may vary from the actual product.
We do not provide medical advice. Products must only be used by trained professionals in accordance with manufacturer instructions.
We reserve the right to modify prices, product availability, and special offers at any time.
5. Delivery & Returns
Delivery times are estimates; we do not guarantee arrival dates.
Customers are responsible for providing accurate delivery information.
Optional shipping insurance is available; customers without insurance assume full responsibility for delivery risks.
Faulty products: Notify us within 7 days of receipt. We will investigate with the manufacturer. Refunds or replacements are issued only for confirmed defects.
Returns must be approved in advance, with original packaging intact. Products used or damaged by the customer are non-refundable.
6. Intellectual Property
All content on this website, including text, images, and designs, is owned by Trusted Medicare or our partners.
You may not copy, replicate, or use any content without prior written consent.
Trademarks, logos, and designs are protected by law.
7. Website Use & Restrictions
You agree not to:
Use the website for unlawful purposes.
Circumvent security measures or automated restrictions.
Upload viruses, malware, or harmful software.
Impersonate others or provide false information.
Use content for resale or commercial purposes outside of your business use.
8. Liability & Disclaimers
Professional Use – We do not accept liability for treatment outcomes, complications, or side effects.
Liability is limited to the price paid for the product.
We do not accept liability for indirect or consequential losses.
We are not responsible for actions of third parties (e.g., doctors, distributors).
Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud.
9. Events Outside Our Control (Force Majeure)
We are not liable for delays or failures due to circumstances beyond our control. Where possible, we will minimise disruption or refund payments for undelivered orders.
10. Privacy & Data Protection
By using our site, you agree to our Privacy & Cookie Policy, which outlines how we collect, use, store, and process your personal information.
11. Governing Law & Jurisdiction
These terms are governed by the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.
12. Changes to Terms
We may update these Terms at any time. Users are responsible for reviewing the terms regularly. Continued use of the site constitutes acceptance of any changes.
